Wednesday, 9 September 2015

Honda Activa Dealer Ess Ell Honda Dehradun - Miselling of ext warranty and oil booster

soodv71 on Sep 9, 2015

COST IMPOSED IN EXTENDED WARRANTY HONDA SHIELD BY HONDA ACTIVA AND ITS VARIANTS Conditions unfavorable to customer: 1. Each and every service is mandatory for applicability of extended warranty 2. Apart from 4 free services given by company there are 13 more services which are paid and mandatory 3. Cost of each paid service is minimum of Rs660 (Rs250 oil change + Rs260 labour charges + Rs150 booster) without any part replacement except at serial no.7. 4. Extended warranty does not cover battery, belt, chains 5. Clutch assembly only up to 36000kms 6. Warranty is not applicable on oil seals, gaskets, bushes spark plug, speedometer, rubber tubes pivot arms, vacuum tube, lights, kicks, brake shoe, brake disc etc 7. Warranty is only applicable to integral parts of engine which rarely undergo breakdown. 8. Warranty is ceased on accidental parts 9. Warranty is ceased if any one service is missed or not done thru authorized dealer Total warranty cost applicable to customer is: Item imposed on customer cost of item Total Amount Initial Warranty at the time of purchase applicable after 2 years of free service Rs 610 /- Rs610/- 13 paid Services mandatory for applicability of Extended warranty of 3 years after 2 years iof purchase (without any breakdown of vehicle during extended warranty) Rs660 x 13 paid services without any vehicle part replacement except integral parts of engine which rarely undergoes breakdown Minimum Bill of Rs 660 comprises of Rs250 for oil +Rs150 NANO OIL Booster change and Rs 260 labour charges. Rs 8580 /- Depreciation value of vehicle after 5 years of extended warranty for Activa- i Rs 51000 – 50% of Depreciation (Rs51000 – Rs25500 = Rs25000/-) Customer is spending minimum of Rs 9190 /- as paid service charges without any part replacement on a vehicle with depreciated value of Rs25500/- which is unjustified.

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